Last updated: July 025

Thank you for shopping at Afritropic Farming & Agro Services Ltd — whether in-store or online. We are committed to customer satisfaction and stand by the quality of our products. Please read our policy carefully to understand your rights and our process.

Eligibility for Return & Refund

You may return products within 30 days of purchase, provided the item:

• Is unused, in original condition, and in original packaging
• Includes all manuals, labels, accessories, or bonus items received
• Is accompanied by valid proof of purchase or receipt

Note: Used or damaged items, or items missing parts not due to our error, are not eligible for return.

Refund Policy

Full refunds are applicable only for items that are:

• Returned in original condition
• Proven to be defective or dispatched in error by Afritropic
• Refunds are processed within 14 working days of return approval.
• Refunds are issued to your original payment method or as store credit if item was a gift.

Note: Sale or Final Clearance items are non-refundable, unless defective.

Exchanges

We only replace items if:

• They arrive defective or damaged
• You contact us within 7 days of delivery

For exchanges, email: sales@afritropic.com

Gifts

• If marked as a gift at purchase, a gift credit will be issued upon return.
• If not marked as a gift, the refund will go to the original buyer.

Important Seed Notice

• Products like seeds are quality-tested and packaged to high standards.
• We are not responsible for poor germination due to:
  • Poor agricultural practices
  • Lack of knowledge or improper handling
  • Bad nursery management, soil conditions, or irrigation issues
  • Farmers and agro-dealers are advised to consult our agronomists and follow Good Agricultural Practices (GAP).

Agro-dealers must store seeds under recommended conditions. Poor storage voids refund eligibility.

Shipping & Returns

• Customers are responsible for return shipping costs, except for defective or incorrect items.
• For products valued over ₦20,000, use a trackable shipping service.
• All returns must be addressed to Support@afritropic.com (attach receipt + reason)

Non-Refundable Situations

• Items returned after 30 days (or after 7 days for perishables)
• Products used or altered from original condition
• Failure to confirm product availability before payment
• Items returned without valid receipt or packaging
• Items used contrary to instructions (e.g., cooking groceries)

Product Availability & Order Confirmation

• Always confirm item availability and specifications before payment.
• Do not make payments without invoice confirmation.
• If an unavailable item is paid for without confirmation, the company may:
  • Issue a refund at its discretion, or
  • Offer another item of equivalent value